Failure , Bond enquiry no Help

I'm not sure what to say or write about this bank but the service is extremely bad ..not even to mention the consultants they way they speak to with such arrogance it's really something else

Ive been dealing with my bond enquiry since March already and everytime I get calls from different consultants asking Me what is my request about as they got the forms strange how it works cause we went to the branch and the consultant at the home loans contact centre have the requirements but now the bank and it's consultants DON'T KNOW

Further more I got another call Friday the 13 May asking me the very Same question : They got my forms what must done .. at what point do you as a customer get annoyed I mean really now , then she goes on saying what was concluded with the previous consultant ( bear in mind this one never phoned back ) ... What's more to this on Saturday 14 April someone arrives at my house to do an evaluation of the property... Shocked as I was not even aware of this and it was not discussed with us or agreed upon a suitable time ..... They way FNB is carrying and calling us and now sending people to my house is that we are the only people in this entire country that was affected with a lose of income due to COVId 19 .... More to it today I got an SMS from FNb : quick sell 🤔🤔 REALLY