FAILS TO PAY ATTENTION TO DETAIL!!!

I lodged a complaint Monday about the law on call policy that i had, today 24/06/2020 at 16:25 i just spoke to the most illiterate consultant called Lezette in the complaints department. Listening is a s**** which many people dont possess and i want something with ears to call me, preferably Jacques Celliers!!! Firstly i want the recording to be sent to me as i know i have a right to request same!!! FNB treats me like they are the only bank in the country en ek is gat vol!!! I want my money back as your policy is useless and does not cover half of my needs as a person. For the fees that i pay all this services are unacceptable!!!