Failing to update date with credit bureau

Over the past days, I have encountered multiple problems that have severely impacted my overall banking experience with your bank. From airtime purchases that failed to load through the bank's app to inconsistencies in the submission of payment data to the credit bureau, the level of service I have received has been subpar, to say the least. One particular concern that has not been adequately addressed is the discrepancy in my credit profile following a credit card payment I made on the 17th of February. Despite receiving statements confirming the payment, my credit report continues to reflect outdated information, which has raised serious concerns about the accuracy of my financial records. Furthermore, when attempting to seek assistance through the bank's chat facility, I have been met with unhelpful responses that have failed to provide any resolution to the aforementioned issues. The repeated assurance of a resolution within 1 to 14 working days, 45 days, or 1 to 15 working days by multiple customer service representatives only adds to my frustration and does not inspire confidence in your bank's ability to rectify these matters promptly. As a long-standing customer who once held your bank in high regard, it pains me to admit that my opinion has shifted drastically. I can no longer in good conscience recommend your services to others, and I feel compelled to caution individuals against entrusting their financial affairs to an institution that fails to deliver on its promises and uphold the highest standards of customer service.