1 reviews | Active since Sept 2017
Failing to port out
I took a contract with FNB in December 2016.By January i wanted out because their network was poor & i use my phone for research as i am a part time student.Since January i have failed to port out.I was told that from the 6th of September i will be down migrated to prepaid & that would simplify the porting process.Since then i have been visiting telkom mobile daily to activate my port to no avail.If i am really down migrated i think the only option i have is to destroy my ten year sim card & start afresh with a new number....what an inconvinience.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
The complaint reference number is ***NF.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
The complaint reference number is ***NF.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)