Failing to payout a 32 days savings

Good day FNB team

My mom, MRS MA Smith has been banking with you all the years of her working life. She left money in her 32 days account after getting her provident fund monies. She requested a payout 3 months ago and her money has not been paid. It has been stories after stories that money has been paid but not sure where it went to, guys how does that happen with a Giant Bank like FNB. My mom is old not, taking chronic meds, she cant even buy herself meds because you dont want to pay her monies.

She is not asking for a loan, she asking for her money to be paid back to her. Can you please pay her money as she now stressing about it and getting more sick.

Regards Nomali (Daughter)