Failing to deliver a card

It is disappointing that one has to wait over 2 weeks just for a card to be delivered yet one is told they can't transact on the business credit card in the absence of the card. I believe ordering a card is one of the simplest things to do but I learnt that my card was being delivered to an address I never requested it to be delivered at when I called FNB, further more the agent I spoke with said he can't pickup the branch which I wanted the card to be delivered to, he says branches in Roodepoort were closed yet the branch is in Featherbrooke in Ruimsig is fully operational and very open. It showed me the staff itself is not clued up about they're own business. I cancelled the card today as I even suspect it has been compromised since it has been out for so long with out ever getting to me.