DB
Drikus B
1 reviews | Active since Jun 2010
17 Nov 2015, 20:01
Failing to contact within 48 hours to activate
Hi,<br> <br> When I app**** for my FNB Business Online Banking, the final step says a representative will call within 48 hours to finalize the application. I've not had this call at all within the said time, neither had the admin representative on our account. Some lady called after 96 hours, but the call dropped and she didn't bother to call back to finalize the activation.<br> <br> Your reputation for \Registering a Business with FNB"is taking a knock. You can't aim to make starting a business easier"
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
18 Nov 2015, 08:45Hello drikus,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 814136.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 814136.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply18 Nov 2015, 08:45
Official
Hello drikus,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 814136.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 814136.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
