1 reviews | Active since Feb 2015
Failing the people with OTP integration
The integration with the latest OTP system, used by almost all the sectors from shops, travel agencies, hotels, and even race entries, by the banks for credit card purchases is a requirement for people to be able to use this facility. FNB doesn't have the correct security enabled, so the payment page doesn't show up. This has been an issue since late February and hasn't been rectified. For a financial institution who were the leader in online banking, this is a serious problem. <br> <br> For technicality:<br> Over the last year there have been a few vulnerabilities detected in SSL (Secure protocol) connections. Due to this, all servers and site were required to upgrade/update to the latest protocols and keep things updated. Chrome has it's own layer of protection, so when vulnerabilities like this is detected, Chrome will attempt to prevent you from using sites which are no longer safe... And in this case, the OTP page for FNB is not considered to be a secure and safe connection...<br> <br> I hope to see this rectified within April 2015 still.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 663690.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 663690.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
