1 reviews | Active since Nov 2018
failing service provider .
FNB staff is under qualified for corrective action .
fnb has handed my cell phone account over to their legal department . this was news to me as i received a phone call this morning stating that my debit order has failed the last 2 months therefore i am liable to pay the full retail price of the mobile phone and loose my privileges of monthly payments and discount awarded . this happens 1 month before contract is supposed to be completed !!!!!!!!!!!!!!!!! i called fnb with no solution other than "contact our legal department" . legal department says pay or dispute fnb about the fact that they failed to contact me about any late payments . to my knowledge my account should only be debited on the 26th of every month and not the 25th however i am highly disappointed that FNB DID NOT CONTACT ME DIRECTLY i would have rectified within 24 hours .
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect and Smart Devices and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect and Smart Devices and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)