Failing Dismally with their customer service

This bank is failing dismally, i called to sort out an issue for a staff member, the consultant was so rude and unhelpful, when i advised him we had paid money into a staff account for his wages they told me to call the company, i am the company that made the payment when i advised him of that he said call someone else and hung the phone up, this is after being on hold for 5 minutes and pushed from consultant to consultant, this isnt the first time i have received such bad service from FNB, but this is getting out of hand with them and their just dont care attitude, I have been banking with FNB for 28 years and i am currently looking to move from them. its a shame because they used to be one of the best banks,