Failed Transactions & Funds Deducted

I am writing to lodge a formal complaint regarding a highly frustrating and humiliating experience with FNB.

I made payments with exclusively with my FNB debit card despite having sufficient funds, all 4 of my transactions were declined at the till and online purchases.

What is even more unacceptable is that the four declined transactions 2x R3360 and 2x R273) were still deducted from my bank account. This is completely unreasonable and has caused both financial and emotional distress.

I am deeply disappointed with FNB’s service. After logging several card disputes, loosing my accomodation and lodging a complaint against booking.com and all to find out FNB was aware of the issue and since 28th till the 4th My funds have not been reversed. Everyday the business service desk comes with new excuses and stories and new reference number but still no funds reversed.

I request the following: 1. Immediate reversal of the four incorrect deductions totaling R3,360.00 × 2 and R273.00 x2