Failed to Update Settled Temporary Loan on Credit Bureau

I am extremely disappointed with FNB's handling of my account and the negative impact it has had on my credit profile, I had a loan of R2503 and apparently it was last paid in 2025/01/31, why would FNB give me other loans when I still have outstanding payments.

I have taken the necessary steps to honour my obligations and ensure that my account are settled. However, FNB has failed to update the status of the account with the credit bureaus, leaving inaccurate information on my credit profile.

This raises several serious concerns:

• If the loan was paid in full, why is it still reflecting as active? • What happened to the payments that were made towards the account? • Why has FNB failed to update the credit bureaus after more than five months?

An inaccurate credit profile can negatively affect a consumer's ability to obtain credit, secure financing, or maintain a healthy credit record. It is unacceptable that a major financial institution would allow incorrect information to remain on a customer's profile for such an extended period.

I am requesting that FNB urgently investigate this matter, provide a full explanation, confirm that the account has been settled in full, and immediately update all relevant credit bureaus to reflect the correct account status.

I also request written confirmation once the correction has been made.

Customers should not have to chase a bank for months to ensure that accurate information is reported to credit bureaus.

I trust that FNB will address this matter urgently and provide a satisfactory resolution.