1 reviews | Active since May 2018
Failed to deliver Banking Card
I app**** for a new Cheque Account Card on Wednesday 2nd May 2018 first thing Wednesday Morning, after misplacing mine on Tuesday. I went into the bank to apply for the card. I was told that I could expect it to be delivered within 3 working days.
When I followed up after 5 working days, I was told it could take up to 5 working days to get the card. After 8 working days I FINALLY got hold of the Courier company who would be delivering my card. They apparently couldn't deliver my card as they had not been supp**** my phone number and address. It has now been 10working days AND I STILL DO NOT HAVE A CARD. I haven't been able to go shopping or pay bills or do business.
I have had no response from FNB. And I am tired of following up on when I can expect my card!!!
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***