Failed to contact me about my account and now it's been placed on hold

So I found out yesterday that my account was placed on hold for the second time in 8 months l, bare in mind that I only opened it in Dec 2022 through my husband's private banker. I was told yesterday by me calling numerous numbers that my account isnt RICA'd even though it was done through a private banker who has all my details. At no point did FNB tell me the information they needed so nicely just blocked my account. I have money in there I can't use and NO ONE has contacted me including my private banker Tanya. I had it with FNB continued bad service and lack of customer care. Why must I fight for my own money every month and me as the customer follow up continuesly. I am so sick of this back and forth. Once my money is out I am closing my account for good