Failed technology at fnb

Came to the branch in college Square to reverse a transaction on Saturday morning they made me call the people who do reversals. The branch was empty the consultants were not busy at all. And I had to make a call that was never answered because lines were busy. Left in about an hour. I. Back here again its a Monday. The situation is still the same. No one is helping the people at the reversals. The lines are bad and consultants are still not helping clients. It's depressing to come to this bank. Their new technology is failing them and they are not aware. I'm so done with this bank. All they know is allow unknown debit orders to our bank and they never help us to reverse them. Such a useless bank