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Aslam D

1 reviews | Active since Jul 2019

09 Jul 2019, 20:41

Failed reversal

Been an Fnb cliant all my life I have now found out that I can be treated like as if I'm an outsider after making an instant clearence transfer of a large some into a standard bank account nevertheless the account number was short of the first 4 digits ,I realised it was wrong and rushed of to the bank been told it went into a suspense account and will bounce and be reversed withing 2 days. I waited and nothing happend it was already Saturday and we limited to deal with transactions hence weekend.. on monday morning I sent a reversal or recall form and only the next morning to get a reply saying it cannot be reversed as it was a pay and clear option.. I than went into the bank and called online banking to establish where is the funds after holding on and transferred to several consultants one managed to assist locating the funds and assured me it will be returned within 5-7working days.. with not a single update I had to do my own follow up the following monday morning 8 July vented frustration and was told I will be notified by the afternoon .. at 330pm he calls to tell me the funds are now into someone's account and he cannot help me .. I rushed off to the bank in panic as the amount is well over 50k .. thinking I will be helped the manager makes some calls and tells me I should make a police report which is a fruit exercise and take it to standard bank on my own the following morning as he was told by a senior . By this time to establish there was a 005 inserted in front of the incorrect account number which I never put in and my fnb app has no notification showing money has left or successfully transferred into anyone's account.. which last week Tuesday y couldnt fnb establish that its already in an account of it was a pay and clear.. what's fishy is that both my payment records indicate different account numbers one has the short digits indicating 3 dots at beginning and the second has a 005 at the beginning.. I went to standard bank this morning and the team leader Kim with manager discussed this matter and was gladly willing to assist and try to assure me they would put a hold on the funds but fnb needs to do the recall.. fnb now required a 3rd recall form to be submitted which I gather it was done at 11am .. but all I was told by fnb is sir we need your concent as it will cost R315 and not garanteed can we go ahead.. like asif I have much of a choice ... so ofcoars I had to concent and not a single update till the end of the day.. nevertheless standard bank not been my service provider did what was required to assist ballito mall standard bank kzn.. I have all my documents in order I think it's really unfair that all my savings and such a large sum of money cannot be returned or faught for by my bank..

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jul 2019, 09:42
Official
Good day Aslam Dawood, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

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