Failed National Bank - FNB

Our Business has had a Telephone Banking facility for fifteen years. Out of the blue last week the self service automated system suddenly won't accept our card details so we can't make payments. Business Banking refer me to Telephone Banking & Telephone Banking refer me to Business Banking; Business Banking then refer me to a branch; the branch can't resolve. Then my branch can't resolve. It's been over a week now. There is apparently no direct line to Telephone Banking, even the Branch has to phone the Call Centre number & speak to a call centre agent, all of whom are clueless regarding my problem. Therefore they can't escalate this to a Supervisor or Manager.

In desperation I then think I will get online banking. I go on the FNB site & register. The site advises that a Consultant will contact me. Still waiting.

Clearly FNB does'nt need satisfied Customers. "How Can We Help You?" Well, just doing your basic job would be a good start!