Failed National Bank

One week ago I posted a complaint on this platform concerning the inability of my Business Relationship Manager, the Telephone Banking & the Business Banking call centres in resolving an issue I have with interactivity on my Business account. I received a ref# from Customer Care or Complaints, three emails stating that there would be follow up within 24 hours which never happened, one phone call advising me the problem was being escalated & one telephone transfer to supposedly someone who could assist & when on the line, the call was dropped. No one has since phoned/emailed me back. Here we are a week later & nothing has been resolved!!!!

Pls change your payoff line FNB because the Bank is in no position to Help Anyone & as such is an embarrassment to both the Company & your staff!!!