Failed FICA Update - Account now frozen

Approx. 3 months ago I received an SMS stating that I needed to re-FICA my accounts. After querying this I went into the Bedfordview(Bedford center) branch to comply. <br> I was told everything was completed. <br> This morning I find my accounts have been frozen due to a lack of FICA update.<br> The fact that their staff had not completed the action is not of any fault of mine. <br> I am now stuck in a position where my salary has not been paid into my account, my debit orders are going to bounce and I am the one that will be penalized for this.<br> <br> While the Sandton branch has assisted me in lifting the hold, I am still without money and still waiting for my debits orders to bounce. No one can tell me when my salary will eventually be in my account. <br> <br> I want this on record that this behavior, from a bank that seems to pride itself on comms, is unacceptable.<br> Why does FNB limit important comms like this only to SMS. I log into my internet banking quite regularly and there have been no notices regarding my FICA status, Incontact emails have said nothing either. <br> Does FNB have a response?