Failed Deposit

On 05 November 2017 I tried depositing money into my account via an ATM to the value of R1500, I went through all the steps and confirmed the deposit. However when the machine was processing the transaction it stopped the deposit functionality and returned a slip saying my deposit was unsuccessful but did not return the money.

On the 06th I called FNB to request a refund however I was told that I need to go to a branch. On the 14th I went to a branch in Maponya Mall and reported the issue. I provided the consultant with a slip and I was requested to fill in a form for a refund. He then advised me that the issue would be resolved the following day the 15th. THIS NEVER HAPPENED. I then called the Maponya branch on the 23rd following up on the case. I was assisted by a different Consultant who requested for my details and said she would follow up and provide feedback. AGAIN THIS NEVER HAPPENED.

I had to follow up again on the 25th, I was advised that the issue was still under investigation and they would come back to me. IT NEVER HAPPENED. I called again yesterday, the Consultant asked for my details again and said she would follow up. Today is the 29th of November three weeks later my money is still not refunded to me.

The branch has shown that they have not prioritized this issue and have done absolutely nothing to resolve it. I recently opened an account with FNB and this lack of urgency to issues like this has made regret my decision.

I am requesting that FNB refunds money into my account before end of business today. I believe I have given you enough time to resolve this issue.