1 reviews | Active since Aug 2018
Failed Cash Deposit takes FNB 5 days to refund....Worst service ever!!!!!!!!!!!!!
Worst experience ever. My cash deposit failed at an ATM in Ladybrand on 28 August 2018. I went into the branch on 29 August 2018 only to be told that they have to balance the machine and it takes them at least 2 days to do that. Thereafter they will process the deposit so I should wait for 5 DAYS!!!!! How hard is it to trace a deposit from 1 ATM? I am so disappointed at FNB. They said even though they found my money in the morning today, it can't be released until their balancing. It took Standard Bank less than an hour to assist me with the same problem.
Good day Boniswa Nhlapo,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Points of Presence for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Boniswa Nhlapo,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Points of Presence for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)