1 reviews | Active since Apr 2014
<p>I moved to FNB after very shoddy service from ABSA and I have to say things started great, but as of late, FNB has been very underwhelming! Firstly I have emails I sent to my private banker which she never responded to, even after follow-up emails... So much for 24/7 service. I recently walked into the bank hoping that in the bank I could make a specific request for specific design of replacement credit card i wanted, only to be told I had to settle for the standard card (shocked you don’t keep a ready supply of your cards to allow customers to have choices). The last straw is they card delivery. I setup for delivery of my card for 12-12:30 today. It’s now 4:22 and not a word from Mr Delivery or the bank. Never mind the incessant troubles you have been having with network and data (both of which I use from you for by business). Stop saying sorry and please fix your issues guys otherwise I might be forced to move banks once more. </p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Private clients and Credit card department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Best regards,
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Private clients and Credit card department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Best regards,
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