Faceless FNB

Cannot make contact or speak to people in FNB. I had a Home loan with FNB. It was great at first. I received monthly statements and always informed. I now gave a Covid loan which I want to settle but cannot speak to anyone or get info on the account I just need a settle amount, bank account no. And reference number to settle my account. FNB became a person less Bank. When you phone, you get options which repeats over and over till you run out of air time. When you E mail them the automatic reply says. We will come back to you in three working days, but then that does not happen. When you go to the branches they give you a phone and you get to the same problem.