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I am absolutely DISGUSTED at the lack of empathy that FNB has towards its customers. This is now the second time that money was taken from my account *****ulently and that FNB plainly stated that there is nothing they can do about it. BULL****! R2841 was taken from me. That was my grocery money for the month. I am a student who lives far from home! HOW AM I SUPOSED TO SURVIVE??? My mom is a single mother who cannot pay my groceries for the month. I am on a bursary which was some of the money taken from me. I now have to inconvenience myself to inform them of the new banking details I have because I had to close my current account with the fear of this happening again! I am DEFEATED! I fear may harm myself because of the stress this has caused me! If ANY EMPATHETIC FNB employee can help me, I would be eternally grateful. I NEED MY MONEY BACK!!!! Lyndré Bonhomme *** ***