*****

I sent an email to FNB on 09 Feb no one bothered to call me. Here is the email I sent I am not happy this FNB at all.

Good day

I am writing this email with a heart full of pain.

On 29 January 2024 at 08:44am I spoke to an agent unfortunately I did not write his name down, I asked him to check where was my card used because it was showing that there was a payment of R1000.00 with reference Ipay 47012*632023. An agent said I needed to check if maybe I was the one who used the card as it does not show as a debit order but it shows as a purchase amount. I explained to him that I did not use my card on 25 January 2024.

On 05 February 2024 at 08:21am, I called FNB again because there was another purchase of R1000.00 from Ipay 479012*6320 02 sitting under pending. An agent told me that it was ***** I should cancel my card, report *****, and order another card and the R1000:00 would not be paid to these people as the card would be canceled and I did so.

Today 08 February 2023 I received a call from DSV ***) confirming the address to deliver the card. They told me that the card would be delivered within 3-5 working days. To my surprise, on 08 February 2024 I received an in-contact of R386.63 ref study Aid Resources. I called FNB and spoke to Rubsy Sikhweni from the ***** department, he said the same card that I have not received yet was used to buy R386.63 ref study Aid Resources today 08 February 2024 and he canceled it again with ***.

The question is how can the card that I have not received and activated can be used to buy? Another question is I was told that the R1000.00 that was still pending before I canceled the card ending with 6320 would not go through but it went through on 07 February 2024.

I have picked up on my account that there were two card replacements first card ending with 6127 I was charged R150.00 another card replacement ending with 6119 I was charged R150.00. The card that was used to pay R386.63 ref study Aid Resources ends with 6119 who authorized this card and used it I have not received it.

Who is using a card ending with 6127? I am not happy with this type of ***** happening at FNB and DSV.

Could somebody get back to me I did not request another card and I don't have a card to use I have these *****ulent transactions on my account i want them to be sorted as soon as possible and the funds to be reversed, please.

I would appreciate your quick response to this matter.

Kind Regards Kgalalelo Hlaoli