lW
leon W

1 reviews | Active since Oct 2010

03 May 2016, 18:36

F.N.B. Online banking completely useless

a Month ago I asked F.N.B to close some unused accounts. THIS HAS NOT HAPPENED AND EVERYBODY SENDS EMAILS AND ALL KINDS OF PROMISSES BUT F.N.B. CANNOT DO THE SIMPLE THINGS TO KEEP CUSTOMERS HAPPY. F.N.B. KEEPS ON DEDUCTING MONEY ALTHOUGH THE ACCOUNTS ARE UNUSED. YOU MUST ASK THEM TO CLOSE THE ACCOUNT OTHERWISE THEY KEEP *****ING MONEY BY KEEPING INACTIVE ACCOUNTS OPEN. I've given F.N.B. a lot of time and patience to process my requests.. PREMIER BANKING, YOU SUCK !!!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply04 May 2016, 08:50
Official

We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.  

Do expect communication from one of our subject matter experts very soon.

We apologize for the inconvenience caused. Your complaint reference is 916576. 

Kind Regards 

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: *** (option one)

lW
leon W's update06 May 2016, 09:31
Reviewer Update
STILL NO REPLY EXCEPT FROM MELINDA WHO STATED THAT A SUBJECT MATTER EXPERT WILL BE IN CONTACT SOON. GEE WHIZ, THIS IS REALLY PATHETIC SERVICE FROM FNB. I CAN SEE WHY FNB PAYS SO MUCH FOR ADVERTISING TO GET NEW CUSTOMERS. FNB IS NOT REALLY INTERESTED IN THEIR CUSTOMERS.