F N B how can we NOT help you

I have a personal loan, credit card and my car with FNB How can we NOT HELP YOU should be there slogan. I app**** for the 3 month covid relief they gave it to me (no problems) I then app**** for the COVID RELIEF EXTENSION, they approved everything, I accepted the quote online and I even got confirmation on there secure chat. Today they debit my account and when I contact them they tell me theres no extension loaded. There secure chat keeps kicking them off, you speak to 100 different people THAT CANT HELP YOU! Their call centre also cant help you then when you go into the bank they tell you to use the app. Totally ***********.

Then you try submit a claim cause you have been paying insurance for total loss of income and they decline it, they say it doesnt cover So where does that leave us during a crisis?

Dont rely on FNB, dont bank with them they cannot help and are ***********