F@#@ FNB

I so regret ever joining this bank. Its been two months since money was ****** from my account. I have been waiting for feedback since 24November2020 . Its 2021 and still no feeback from FNB. What they rather do is send me bank charges that i refuse to pay untill my matter is resolved. IM WARNING ANYONE THATS CONSIDERING TO OPEN AN ACCOUNT WITH THEM! WHY WONT THEY CALL ME BACK? WAS IT AN INSIDE JOB? SERIOUSLY WHAT A F@##UP AS A BANK.