JC
John C

1 reviews | Active since Jan 2011

20 Feb 2016, 11:17

F.A.L.S.E PROMISES

Hi FNB,<br> <br> I lodged a complaint at the beginning of January this year regarding my ebucks account that was not activated and i missed out on all earnings for December 2015.<br> <br> An FNB representative called me in the 3rd week of January and as part of a compromise, she promised to award me with a certain number of ebucks. I accepted this, however, to this date FNB have still not awarded me with the ebucks as they had promised.<br> <br> Since then I have sent SIX complaints via email to [Email Removed] but still nothing has been done. This is unacceptable FNB!!<br> <br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Feb 2016, 12:46
Official
Hello John182,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 873146.

Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)