Extremmely poor service ever FNB

On the 29.11.2018 12:04 pm , I went to fishhoek FNB to deposit money for my Rent (R800). As I was getting in there was a security guard from Fidelity he was on his way to sit down and I just went straight to the ATM to do my deposit .When I was suppose to get the slip the was an error message from the screen and the slip came through to say the transaction was unsucceful .I was so shocked because the money did not come back and I asked the security if there is a problem with ATM , and he was like yes this ATM is not working and wont be getting your money back I was so frustrated and he was like people like you who don't even great I don't bother my self by telling them that the ATM is not working , I was like how about you put a sigh to inform the people he told me that's not his job he is there to ensure that people don't get ******, the branch in Fish hoek has moved where I can go inside for assistance ,I made contact with call center and I was informed to go and dispute at the branch that they can not help me over the phone. I went in Wynberg branch they told me that they are aware and I was the second person to complain ,how ever they will assist Charnel was the lady she first requested for the slip and ask the account no all the details and I was like how will I know then she said I will be receiving an sms and no sms came through I asked her to confirm the no she wrote 9 instead of 3 at the end and she told me she wont be able to make changes on the system I was bit shocked as in how can you not be able to make changes and she promise to call and I never received any call . I was told that money should be reflection in 2 to 4 days on my landlord 's side I was a bit relieved . I decided to follow up as my land lord was telling me that the money is not reflecting and due date of every month is 04.12.2018 I made contact to a call center and to request for wynberg branch contact details I was given the incorrect no and I was like can I have your name and the lady put the phone down 06.12.2018 after 10:00am called again I was transferred to wynberg brach I had to explain my self all over again to 3 people . first Jenine and the Charnel the lady who assisted they were both so irritated telling that they are busy with clients and I was like am I not the client here .Charnel said she can provide the proof of payment only at the branch when I was asking her to email . I was like I will have to come around and she like I would first have to request for it and you will get it in 2days all I need now is my money back so that I can pay the landlord money as I might end up not having place to stay.They have been sending me from pillar to post I really want my money back .