EXTREMLY POOR SERVICE DARREN (Garment)

I app**** for a personal loan that was approved, I was notified by FNB that it would be paid into my account shortly. I few hours later a received a message saying that it had been declined. I called in on Monday 6 spoke to Hilda who then transferred me to her Team leader/Manager Darren (Garments)in the loan department he informed me as to why the loan was declined. I the asked him why would FNB say yea approved money is on the way and then no, he said this was incorrect and that he would get back to me, either by 12 o clock that day or Tuesday. I called back in 10.08.2018 to speak to him and find out what the reason was, he again gave me the same reason as to why it was declined nothing more. when asking him if he actually listen to me and what feedback a required he said "WHAT DO YOU MEAN". I am still waiting feedback as to why FNB approved it and the declined it. I have again app**** for a load which said it was approved, will wait again for FNBs response