Extremly disappointing

I have been a victim of *****, reported this matter to Thyme bank and they advised me to contact my bank which is FNB. I contact FNB providing all the documents they requested which was sent on the 27 November and to Date I have not received any feedback or my money back. Thyme was very helpful and said that they can get the money back if FNB contacts them. A person by the name of Khutso Penny Gram from FNB was investigating the matter but has not been in contact and there has been no outcome.