Extremely unsatisfied at FNB - My Cheque Account's Payments and Transfers is now disabled and NO-ONE has bothered to call me about this or inform me as to what is happening

FNB I am appalled at your services lately. Because of your system's being down last week Friday we could not get the keys to our new place we had to move into. When I expressed my frustration to your front desk agent at FNB Menlyn Maine, I was quite frankly told that there is nothing she can do about it, instead of expressing her empathy with my situation. On Wednesday I went to the ATM to make my payments, and my FNB Cheque Account has been disabled from making transfers! I linked my credit card and my cheque account on Monday, and I merely wished to transfer money from my credit card into my cheque account to restore the deficit, but I was not able to on Wednesday. Today, I went to a different ATM to make my payments and my cheque account is STILL disabled. You have had the ordasity to SPAM Marketing call me EVERY day this week, however you have NOT had the ordasity to ensure that all the ATM services are fully functional for my Cheque Account, how is that possible? If you do not revert within the hour I am resigning with FNB and going to Capitec. I will give you until 14h30 for somebody to call me back and resolve this PROMPTLY. I will NOT I repeat I will NOT go into a bank this afternoon to resolve this. That is inconvenient. I also don't have internet banking and I don't want internet banking. Awaiting your reply.