Extremely unprofesional customer service

I deposited money (R 10 000.00) outside at the atm on friday afternoon only to have the atm take my money but not depositing the funds to the account only giving me a slip which says "your cash deposit was unseuccessful". I approached the security along with other customers with the same problem and logged the complaint and he noted it in his occurance book with our details. Firstly I do understand that these things happen but fnb ptetoria north branch constantly has these problems every week when we deposit money there their atms either takes ur money as above or you cant make any deposits.

Further i went in to the branch at 09h00 saturday morning speaking to the front lady assisting the customers. She gave me a form to complete ect i did everything. I asked her when the funds will be available in the account i deposited it into as the person who needs to receive this money cars broke down in cape town and he needs the money she advised that they will count and check machines this takes 4 hours and then it will be transfered but will only be available in the account after 12h00 saturday evening.

Its Monday 11h41 still nothing available in the account and the guy who has to get the money is still stranded sleeping in his car. I went back to the branch spoke to yet another lady so she tells me she will find out what is going on. I waited she came back and told me the same story as the lady on saturday that the machines had to be checked ect in which i informed her that when i was there on saturday i was advised that it will be available on saturday after 24h00. She rep**** rudely that there is nothing she can do as there is technical difficulties i then asked her that they took our numbers couldnt you have called us to inform us that there is further difficulties why take our number if you dont intend on using it. She told me she will speak to the lady that told us it will reflect on saturday as she shouldnt have told us that. Now I ask you? Isnt a customer allowed to know when your problem will be resolved?

My point is good customer service is keeping your customers updated and informed when their is a dispute. If you owe the bank money they call within seconds but if they owe you they couldnt be bothered with contacting you and being proffesional.