EXTREMELY UNHAPPY CUSTOMER

<p>I have been a client of FNB since January 2014.</p> <p>I have a Premier cheque card. I have app**** for a credit card on numerous occasions. On 22/07/17 was offered a Gold credit card at thre Malvern branch. I accepted the offer. I mentioned I swipe my card for filling my car with Petrol. Was very excited as now I would earn more ebucks.by swiping my credit card. But upon checking my rewards level I noticed credit card not held.</p> <p>12/08/17 went back to the Malvern Branch only to be told you have to upgrade to Premier credit card. cannot have a Premier cheque card & gold credit card. My request will you reimburse my ebucks - the answer was no. My question if that is the case - why was the first consultant not truthful about this? Did the second consultant see another fool that would be none the wiser & buy the other product? </p> <p>I am very unhappy & want my ebucks reimbursed ASAP. I also want this issue explaine to me & resolved ASAP.</p> <p> </p> <p>Sterna Olivier</p> <p> ********** 591</p>