Extremely unhappy client

To Whom it May Concern

I have reported two ********** transactions on my cheque account on 19 October 2019. There was a transaction of R2000 at Muizenburg Pick a Pay and one of R91.80 at a KFC on the same day. I have followed up several times with Fnb’s ***** department since the report but have not received any feedback from Fnb whatsoever. Once I reached the ***** department they would advice me that my query (reference number 2***) is handled by the debit card ***** devision. They then transfered me to the debit card ***** department only to hold the line for 20 minutes with no answer at all. On 30 October I sent a complaint to Fnb’s customer care line with no feedback from fnb up till today. I have always been a true and loyal fnb customer but at this moment very dissapointed in the service I am receiving. I would appreciate your help in this regard as I am very unhappy with Fnb at this very moment. Thank you in advance.

Kind Regards Marelize