EXTREMELY TERRIBLE SERVICE FROM FNB

I USED THE SECURE CHAT TO REVERSE A DEBIT ORDER ,THEY MADE ME WAIT FOR A RESPONSE FOR MORE TAN 4 HOURS FOR A RESPONSE ONLY FOR THEM TO END MY CHAT BECAUSE I WAS NOT ONLINE WHEN THE PERSON FINNALY WANTED TO ASSIST ME....THIS WAS ON SATURDAY THE 26TH OF OCTOBER.I TRIED AGAIN ON SUNDAY AND AFTER 2 HOURS I WAS TOLD THEY DO NOT DO REVERSALS ON SUNDAYS.TODAY S MODAY THE 28TH OF OCTOBER I SPENT MORE THAN AN HOUR ON THE PHONE LISTENING TO AN ANSWERING MACHINE BECAUSE AGAIN TODAY NO NE IS ATTENDING TO MY CHAT SINCE 8H30 THIS MORNING.FNB IS GIVING US TERRIBLE SERVICE AND YET THY ARE CHARGING US A LOT MONEY.I DONT KNOW WHY THEY MUST TELL US ABOUT SECURE CHAT SERVICES IF THEY KNOW THEY ARE NOT WORKINGIM DISSAPOINTED AT FNB AND WILL NEVER RECOMMEND IT TO ANYONE EVER