Extremely terrible service and *********** staff

I bought a TV from FNB smart devices and I received an SMS at 06:00 AM on 06 March 2019 and I took a day off so that I can receive the delivery. Around 11:00 AM the driver called and he said he can't find my place. I said to him “let’s make things easier I will share my live location with you” and indeed he gave me his cellphone ( ********** ) and we shared our locations, after sometime he told me that place is not at Alberton, I was surprised by that remark because the place is under Alberton. Since I was sharing location I so him moving to the direction of my place when he was about 4 KMs away from my place he turned back and he stopped for the while at some shopping center and moved around that place. After 2 hours he called me and told me that he is not going to deliver my parcel because my place is not in his delivery zone. I tried to found out where exactly that was coming from, he just hang-up on me. I sent FNB an email and let them know, I didn't get a response and I called them, they told me that they will sort it out immediately, I called again after an hour and I was told they have sent an email to the courier. I called again and I was told the something again, I called for the third time at 16:00 and spoke to Jocelyn at ********** 805 she told me that she will send email as well. I asked her to rather call them to find out, she told me that she can’t call them, I asked her to transfer me to her manager she told me that manager is in the meeting. At 16:30 Jocelyn called me again and said RTT said she must give their number to call them, after 4 hrs that the only help she can give me, she said they can’t tell her what the issue is but I can call them to find out. I called RTT and told me that they couldn’t find the area from the GPS, this puzzled me because I shared my location with the driver and he told me that it is not his zone when he was 4 KMs away, so I’m really expected to take another day off again to wait for FNB? No, I'm really fuming about how FNB deal with their clients lately, they will throw you to their *********** couriers because of the pursuit for cheap services and tell you that it is not their business deal with the courier or cancel the order that is what is insinuated here.