Extremely terrible service.
Hi FNB Business ( account opening ), please run quality assurance on your agents, they are chasing business away.
I spoke to thoko who was unhelpful and sounds like she is not interested in working in that department.
All i asked for was the status on my business account but she took me back to the switch board and in the process making a fool out me because i had to ask for a finalisation banker which does not exist.
Rather set expectation then to make a fool out of people.
Service rating: Extremely terrible ( please take thoko for coaching.)
Good Day Xolani Vilakazi ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Xolani Vilakazi ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***