1 reviews | Active since Dec 2017
Extremely terrible banking institution- FNB
Fnb is the worst bank one can ever find. Not only does the banking app not link to your phone for many months but does it not help to operate with the "otp" numbers.
You will not be able to properly transact and does FNB decrease your limits which means you cannot pay your bills.
The only way is to sit by waiting to utilise a computer after loadshedding.
The call centre is useless and basicaly punish you for changing phones with protracted telwpgone calls and repetition of questions.
It costs more to bank with FNB than you realize for instance: 1. Telephone calls 2. *********** staff 3. Waiting periods and 4. You basically will open a " lucky packet" everytime you transact because you will never know whether you will be able to or not.
I will not suggest making any premises to any person that you will ve able to pay them whilst dealing with FNB. Because you simply dont know.
We must place on record that we find it strange that FNB now attempt to resolve this matter that was inter alia brought on by a review/ complaint lodged on date heteof.
Nonetheless, it does not relinquishe the fact that your (a) call centre could/ did not want to resolve this matter and (b) through history on this site and multiple others did FNB, up to date, either not address the banking app problem and/ or educate the call centre to assit FNB clients more efficiently herein.
Writer must reiterate the stand point that FNB is not the only baking instetution in South Africa whereas the level of service and frustration that accompany same in being a client of FNB should not have to be tolorated by any client of FNB.
Writer concede to the fact that you did attempt a telephone call, however, could not take the call duebtonthe fact the we where driving.
Should you wish to contact writer kindly do so.
We must place on record that we find it strange that FNB now attempt to resolve this matter that was inter alia brought on by a review/ complaint lodged on date heteof.
Nonetheless, it does not relinquishe the fact that your (a) call centre could/ did not want to resolve this matter and (b) through history on this site and multiple others did FNB, up to date, either not address the banking app problem and/ or educate the call centre to assit FNB clients more efficiently herein.
Writer must reiterate the stand point that FNB is not the only baking instetution in South Africa whereas the level of service and frustration that accompany same in being a client of FNB should not have to be tolorated by any client of FNB.
Writer concede to the fact that you did attempt a telephone call, however, could not take the call duebtonthe fact the we where driving.
Should you wish to contact writer kindly do so.