Extremely slow to help business accounts.

I have opened a new business bank account online and have submitted all the documentation that was requested. It's been 3 weeks and I cant reach anybody via email or phone.

What does it help that you can open an account online but once it's open you freeze it? As mentioned all documentation is signed and sent!

I am at the point of just finding a new bank that wants to do business?

If any body cares: REF_***2