RM
Rakesh M
1 reviews | Active since Oct 2015
26 Oct 2015, 13:59
EXTREMELY SLOW SERVICE
Only a single teller was on duty and the wait in the queue was approximately 40 minutes to see in a teller with only 4 customers in-front. <br> Senior staff of the branch had said that becuase there are 4 advanced ATM's outside there will now only be 1 teller at the branch.<br> The ATM's should be supplementary and not a replacement of actual tellers since many consumers require change and are paying with coins as well. <br> The ATM's only accept notes of good condition, no tears, no marks and no creases in order for all the notes to be processed, this is an inconvenience at certain times <br> <br> It is unacceptable for there to only be one physical teller.
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
26 Oct 2015, 14:09Hello RAKESH123,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 797010.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 797010.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply26 Oct 2015, 14:09
Official
Hello RAKESH123,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 797010.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 797010.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
