Extremely slow and unresponsive

<p>Really disapointed with the service recived from FNB device insurance for both my ipad and Galaxy S 5 phone. Firstly, they increased my premiums and when wanted to submit a claim, I was informed that even though I was still paying for a R 13 000 phone, they will only pay out R 5500 for it. Even though they even increased my premiums while I had the device. They also told me I would have a minimum of R 850 co-payment per device even though my policy documents very clearly states a min of R 500 co-payment. When I email them they just simply dont respond. Have been struggling fot weeks now to sort out a claim. Wont recommend them at all. </p>