Extremely rude consultant

At about 11:30 today (05/06/2023), I was contacted by a rude consultant from FNB. She called stating that FNB has some ‘special offer’ for me. She said that I have an Aspire account, this is not correct, I have a Premier account with you guys. She was just reading generic information from her call script, I then told her to please tell me what the call was about as I am very busy at work, she then continued reading her script without getting to the point of the call. I then told her again to please get to the point of the call, she became rude and said that that is what she is doing. I said to her you are reading a script, she then said in arrogant tone of voice: “can I continue?” This is when I got very upset and cut the call. Can someone senior at FNB listen to this call and provide this consultant with training in politeness and etiquette. Secondly, what was this special offer that FNB wanted to offer me? Lastly, why did she say that I have an Aspire account when I actually have a Premier account? Please give me feedback by email, I am very busy and cannot take calls during the day. Thanks.