Extremely prro service and bad service from FNB

I opened the account with them and they promised to switch my debit orders. I agreed on them to do the switching.<br> <br> but month down the line I have discovered that the switching was not done and this has affected my credit profile and I have again had my car insurance cancelled and the unfortunate part I discovered this after the incident and now my can not be repaired by the insurance company as the policy was cancelled due to non receipt of payment.<br> <br> I have logged the query with FNB at the branch and Lady by the Name of Thandi was allocated to assist me, as it stand, I have not received the feedback with the way forward. when I call I am told the person who is responsible to assist me can not take calls.<br> <br> all they do is to send emails, when I ask they always tell me they can not be assisted as they are not the client but that was never communicated with me so that I can intervene and get the matter resolved.<br> <br> I WOULD ADVICE ANYBODY NOT TO RELY ON FNB TO DO YOUR DEBIT ORDER SWITCHING AS YOU MIGHT NE UP WITH THE PROBLEM I AM HAVING.<br> <br> THIS IS THE UNRELIABLE SERVICE, BETTER TO DO IT YOURSELF. THEY WILL NEVER INFORM YOU THAT THEY FAILED SO YOU INTERVENE.