extremely poor smart device service

<p>Good Day</p> <p>I would like some help with regards to FNB and the extremely poor service received in connection to their new smart devices.</p> <p>After checking the whole deal out, I decided that I would like one of their new smart devices for banking and so forth.</p> <p>So Friday the 28th of October I decided to apply for this device, I received all the paper work, understood all the contents and continued to receive my new device, I was also informed that I have a 7 day period on which to return the device if any faults where found, I also was asked by the consultant if I would like to port my current number to use on the smart device.</p> <p>I specifically told him NOT to port the number as I was travelling that weekend from Johannesburg to balito and I needed my cell phone banking as its vital to me, so my request was completely ignored and my current number de-registered from cell phone banking, so here I was 600 ks away stuck with no cell phone banking…. with a lot of inconvenience for me I managed to sort the cell phone banking out.</p> <p>By the Tuesday the following week I discovered faults on the device, now I work and the only time I could get off work to go back to the bank was the following Friday, the 4th of November, only to be told that the 7 day period had lapsed and they could not help me, the consultant then got the device gurus on the line while in the bank, after discussing it with the lady on the line I was informed that they do not repair these devices and a new device would be issued to me, after making all the arrangements with the lady on the line for the collection, giving her all my details and alternative details the collection was arranged.</p> <p>On or around the 12th of November the device was still not collected from me, so I called fnb device guys again to arrange a new collection of the device, a new collection was arranged with a gentleman over the phone, around the 25th of November the device had still not been collected from me, I called fnb again to postpone the collection of the device because once again pay weekend was upon us and my cell phone banking is vital to me, so we delayed the collection until the 29th of November, eventually the device was collected on the 29th of November.</p> <p>By Friday the 2nd of December I received a call from a lady who was with the Fnb device gurus asking me for the pattern lock to unlock and access my device, she informed me she needs to access the device and give fnb a report. Fair enough.</p> <p>Monday the 5th of December I called fnb for a follow up, which they should have called me to update me on the progress, I was informed by the gentleman I spoke with that they have sent through a request for an order to issue me with a new device, he said it could take a few working days, so I waited……</p> <p>By Friday the 9th of December I had still not received any feedback, so I called once again for a progress update, the lady I spoke with on Friday was extremely apologetic and ensured me she was dealing with the matter and she will follow up where the order is for my new device….</p> <p>Now today Monday the 12th of December I called fnb device gurus again to follow up, I was told to speak to the fnb smart device agents, which I did and they informed me I should speak to the fnb device gurus,…</p> <p>Anyway after 36 minutes on the line this morning, endless transfers between the two, fnb device consultants and fnb device gurus I still have not been able to get a single solid answer from anyone as to when the order will be issued for the new device.</p> <p>So now I don’t want this device no longer and I want my money back and I want my bank account closed with fnb, I did not sign an agreement with fnb for such poor service from them, the whole time when I asked to speak to someone with some sort of authority who can sort the matter out I was told that there was no one I can talk to about this and that processes must be followed, the lady said she would lodge a complaint on my behalf for me, which I declined as I myself sent a complaint to ********** as well as to ********** on the 29th of November requesting someone to please call me so we can sort this matter out, until today I have not received as much as an email or call from anyone at fnb, and I must continuesly call them to find out what’s going on.</p> <p>Can someone please help me sort this issue out with fnb, I am now fed up and frustrated beyond belief and I now want my money back and my account closed with fnb due to their extremely poor service.</p>