Extremely poor service – weeks of no resolution and no access to my funds.

I am extremely frustrated and disappointed with the service I have received from FNB. I have been trying to resolve an issue since 18 March, and to date, it is still not resolved. I have been sent from pillar to post, spent over 36 hours on phone calls, and have received little to no meaningful assistance. I have visited the Baywest branch in Port Elizabeth almost every single day from the 18th of March until just before the Easter weekend (Thursday, 2 April). This has not only been exhausting but has also cost me time and petrol. I have been dealing with Kurt Smith, who has genuinely tried his best to assist me, but despite his efforts, there has still been no resolution. My issue is that I have funds in an Easy Zero account that I have been trying to access. I have: * Been verified multiple times in branch * Sent numerous emails * Spent hours on calls with different departments I have also been promised twice that my funds would be released within 24–48 hours, yet nothing has been done. This level of service is completely unacceptable. An issue like this should not take weeks to resolve, especially when it involves a customer’s access to their own funds. I am incredibly disappointed in FNB’s lack of urgency, communication, and accountability. I expect this matter to be resolved immediately.