Extremely Poor Service – No Feedback on Pending Refund Query (***)

Subject: Extremely Poor Service – No Feedback on Pending Refund Query (***)

I am extremely disappointed with the level of service I have received from First National Bank regarding my pending query. It has been over 5 days and I am still waiting for feedback or any form of assistance.

Money was deducted from my account, yet when it comes to processing my refund, there seems to be no urgency or support from your side. I have continuously waited for an update, but no one has provided clear communication or resolution.

Query Reference Number: ***Q

This experience has been frustrating and highly unprofessional. Customers should not have to struggle to get assistance for money that was incorrectly charged. I expect urgent feedback and resolution on this matter as soon as possible.

Name: Ashley Nagiah Contact Number: ***