Extremely poor service levels received from the FNB PC & PW bankers.

This will be my 6th complaint regarding the same issue, I have been complaining about the service levels delivered by Private bankers on the PC and PW suite. These bankers are advertised as someone who will assist you with your banking needs. How can a banker assist you effectively if they fail to respond to an email that was sent on the 13th of FEB? Why do I pay almost R599,99 a month for the benefit of a banker when they are nonexistent. my previous complaint deals with the same problem. not something FNB takes into high regard as my last 3 complaints have been to no response from bankers. Rather stay on Preimer and save the fees because of the poor service levels that can be expected on PC & PW. As this its not the first time this has happened its clear FNB deploys more resources to be reactive and not proactive in effectively dealing with these complaints.