Extremely poor service in FNB BANK

Good day Sir hope this e-mail finds you well.

This is the email below that we sent to our manager to help us get help in FNB bank which until today they failed to help us.

As you are aware of the incident that happened in the restaurant on the 18th ofJune 2023 in New Delhi Dharbar.

We went to the bank on Monday the 18th of June in Benmore Gardens but we didn't get hold of *****line we waited for 3 hours and we proceded to Sandton City but still we didn't get hold of the *****line again we stay there 4hours .we were helped by Mr Vela who said he's sending an email to deactivate the speed point.We managed to get hold of the merchant services on Tuesday and the reference number is *** but the issue is the speed point is still on use transactions are still going through in our account.

Can you kindly help us solve this issue ASAP .We put the account onhold from sunday till today .Can you kindly assist us because we need to use this account for making payments and take care of the business .

Regards Ram.